Regular stock Items: Unworn items may be returned within 30 days, with a receipt and with tags still attached. Shoes and medical accessories must be in their original packaging. There are NO returns on worn/laundered/patched/ or embroidered merchandise. No returns or exchanges can be made on items with the tags removed.
Special Order Items: Items that are special ordered and not typically an in-stock product or color may be exchanged for a store credit, and will be subject to a 30% restocking fee.
Items must be unworn, returned within 30 days with a receipt, and with tags still attached.
Shoes and medical accessories must be in their original packaging. There are NO returns on worn/laundered/patched/ or embroidered merchandise. No returns or exchanges can be made on items with the tags removed.
Items that are embroidered or patched are considered FINAL SALE.
All clearance items, specialty styles, shoes, clinical equipment, and maternity are considered special order items and are considered FINAL SALE.
Returns are processed in the original method of payment (ie: cash, credit card)
For items purchased via payroll deduction, a merchandise credit will be issued for returns made within 30 days provided the items meet the return criteria outlined above.
Cash refunds will be approved after we receive payment from the hospital or health care facility.
Unfortunately, delays may occur, as we will only issue refunds for merchandise that has been paid to us by the hospital facility. It is not uncommon to experience delays in receiving payroll deduction monies, and accounts to be settled. Cash refunds will be subject to a 30% re-stocking fee, as the scrub sales are considered a fundraiser for the hospital or health care facility, and those monies have been provided to the facility immediately following the scrub sale.
Returns on any sales that occur after the onset of the coronavirus pandemic are subject to management approval and MAY NOT OCCUR until after our store re-opens. It is our intent to protect our staff and customers from further exposure, and therefore WILL NOT ACCEPT ANY RETURNS until after the store re-opens for walk-in traffic. We will do our very best to work with our customers, but all returns will be subject to inspection and only authorized by management for your safety and protection.